Methodology and process documentation software

Managing knowledge processes

The blog for anyone interested in methodology and process management in knowledge intensive organizations

+ 0 - 0 | § ¶Anti-telemarketing counterscript

Funny... and process related.

Telemarketers make use of a telescript - a guideline for a telephone conversation. This script creates an imbalance in the conversation between the marketer and the consumer. It is this imbalance, most of all, that makes telemarketing successful. The EGBG Counterscript attempts to redress that balance.

http://www.xs4all.nl/~egbg/counterscript.html

Keywords: telemarketing,process

+ 0 - 0 | § ¶The BPM Lifecycle :: BPM Group :: The Global Business Process Management Community - est. 1992

Article by Terry Schurter about the 8 Omega framework:

The BPM lifecycle

Keywords: 8,Omega,process,lifecycle

+ 0 - 0 | § ¶Sandy Kemsley's review of the OMG's BPM Think Tank

Taking a look to Sandy Kemsley posts about the OMG's BPM Think Tank in Washington DC on May 23-25 will help you stay up to date in various BPM trends and issues.

Sandy's posts about the BPM Think Tank

+ 0 - 0 | § ¶OMG\'s MetaObject Facility (MOF) Home Page

I am reviewing the different standards that can be taken into account in the desing of metoCube 2.0 and today I have reviewed the MOF (OMG's meta object facility)

MOF is designed as a four-layered architecture. It provides a meta-meta model at the top layer, aka the M3 layer. This M3-model is the language used by MOF to build meta-models, called M2-models. The most prominent example of a Layer 2 MOF model is the UML meta-model, the model that describes the UML itself. These M2-models describe elements of the M1-layer, and thus M1-models. These would be, for example, models written in UML. The last layer is the M0-layer or data layer. It is used to describe real-world data.

I plan to include references to all standards that I review, so here is the list of links related to MOF and the MDA.

OMG's MOF

OMG's MDA

MOF in wikipedia

+ 0 - 0 | § ¶Wiki as a KM and PM tool

Via Jack Vinson I have found this article explaining how to use a wiki to manage project documentation.

Jack explains that "Not only is he using the wiki as a repository, but he's also integrating other tools to share information between the wiki and those other tools.  This is one of the central ideas of knowledge and content management: the ability to reuse the same stuff in many different ways."

I always like solutions that are simple, easy to implement and get started, scalable, easy to change, etc... even if you have to renounce more sophisticated aspects, such as security, e-mail integration, etc...

Wiki as a KM and PM tool

Keywords: wiki,process,documentation

+ 0 - 0 | § ¶Backwards BPM: Start with the End

Article written by Dr. Raj Ramesh (President of TopSigma Consulting) that explores BPM from a finantial point of view. Basic but simple and clear.

First, let's look at why there is a need for process management in the first place. Whether a company sells a product or service, all of its business processes exist for one primary reason, which is to drive the sale. In other words, the cost of any sale is the cumulative effect of all the business processes in the organization. For instance, if the cost of hiring an employee is high, then the cost of the sale goes up.

http://www.bpminstitute.org/articles/article/article/backwards-bpm-start-with-the-end.html

+ 0 - 0 | § ¶Enterprise Architectures in January 2004

I am attending some rehabilitation sessions due to a problem in my shoulder, and while I am doing the exercises I have some time to read. Today (in a hurry) I have picked up an old newsletter from BP Trends (January 2004) about the different initiatives related to Enterprise Architecture.

Even if almost two and a half years have passed lots of the ideas explained in it (once again by Paul Harmon) are still valid. Specially interesting is the BP Trends Enterprise Architecture Pyramid.

Enterprise Architectures

Keywords: EA,BP,Trends

+ 0 - 0 | § ¶Business Object-centric BPM

I have found a project (undertaken by Dr Marlon Dumas and A/Prof Arthur ter Hofstede) in the Queensland University of Technology (the authors of YAWL), called Business Object-centric BPM. Even if I have only been able to read a brief description of the project, it sounds completely aligned with my point of view, and the paradigm present in metoCube's design.

In metoCube we conceive a process as a set of tasks in which a role (maybe using one system) creates or modifies one or more objects. 

Two major families of approaches can be distinguished: activity-centric and business object- centric. These approaches correspond to complementary viewpoints. We see great potential in creating a level of integration between them.

Business Object-centric BPM

Keywords: BPM,Object-centric

+ 0 - 0 | § ¶BPM methodologies and process maturity

In the last BPTrends e-mail advisor, a very interesting article about BPM methodologies by Paul Harmon is included. He speaks about an idea that I have talked about in this blog: how the general principles of the Capability Maturity Model developed by the SEI applies, not only to software development companies, but to any organization undertaking a process improvement initiative.

BPM methodologies and process maturity

Keywords: BPM,CMMI

+ 1 - 0 | § ¶Presentation about Project Offices in the Instituto de Empresa business school

Last Saturday I gave a presentation at the Instituto de Empresa business school about my experience setting up a Project Office in Reuters Consulting. It was very interesting to make balance of those three years and review materials. I want to thank Mario López de Avila for inviting me.

The presentation can be found here (in Spanish):

Project Office: A practical case of implantation

Keywords: Instituto,de,Empresa,Project,Office

+ 0 - 1 | § ¶Borland : CMMI® Online

Via Juan Palacio I have discovered this useful resource for those interested in CMMI.

A Capability Maturity Model® (CMM®) contains the essential elements of effective processes for one or more bodies of knowledge. Like other CMMs, Capability Maturity Model Integration® (CMMI) models provide guidance to use when developing processes. CMMI models are not processes or process descriptions. The actual processes used in an organization depend on many factors, including application domain(s) and organization structure and size.

http://www.borland.com/us/services/cmmi.html

Keywords: cmmi,borland

+ 0 - 1 | § ¶Process Modeling in the 21st Century

Keywords: process,modeling